How To Order
Online Orders
You can order online anytime 24/7 using our SSL secure server and shopping cart. To shop online, add the items you wish to purchase to the shopping cart as you browse through the website. When you are finished shopping, begin the Checkout process by clicking on CHECKOUT button. You will be guided through the 3 step checkout process where you will: 1) enter your shipping information, 2) enter your billing and payment information, and 3) review your order and submit it.
Guest Checkout
User accounts not necessary, but recommended! We offer our customers the option of creating an account during checkout if you do not have an existing account. Customers with accounts can view their order history, modify, or cancel existing orders, all on-line at their convenience. Customers who do not wish to set up an account can use our Guest Checkout to complete their order.
Phone Orders (1-866-GPS-CITY)
You can order by phone between the hours of 8AM to 5PM Pacific Time. Our phone staff will be pleased to take your order and advise on current product pricing, stock availability, and shipping times. All orders placed by phone are governed by the same terms and conditions as the website terms and conditions. Orders placed by phone are not eligible for online coupons, promotional codes, or any free shipping offers when applicable. Please order online if you wish to take advantage of any coupon or promotional offers.
Purchase Orders
We accept Purchase Orders from educational institutions, corporations and government agencies. Customers desiring Net 30 terms for purchase orders will be required to complete a credit application.
Order Changes or Cancellations
Via On-line: Login to your account (if one was created), click on the order under the 'Order History' tab, and simply click to cancel any non-processed orders. It's that simple!
Via Live Chat or Phone: Have your order number ready and connect to our Live Chat service, or call our Customer Service department at 1-866-GPS-CITY. If the order
has not yet been processed, we will happily modify or cancel your order accordingly. Once an order is processed, however, it moves immediately
to one of our warehouses for fulfillment and we can no longer change it. If we are not able to cancel the order because it has been processed,
you are welcome to return your unwanted items to us after you receive them consistent with our non-defective return policy.
Via Email: We do not accept changes or cancellations to orders via email, as we are unable to guarantee that we will be able to act on your email in a timely manner
due to the large volume of incoming email we receive each day. Please contact us by live chat or by phone (see above) for any changes or cancellations to your order.
Stock Status
The stock inventory status information presented on our site is the best, most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability. If a product you have ordered is not available for shipment, we will do our best to let you know. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.
Order Status
For orders for items that are out-of-stock, or have gone out of stock due do that day's sales level activity, we will accept that order and attempt to fulfill your order in a timely manner, unless you notify us to cancel the order. We encourage you to check your order's status on the Order Status page for an estimated ship date.
Order Cut-Off Time
Orders for in-stock items received by 3:00PM Pacific Time (6:00PM Eastern Time) that are credit-approved usually ship that business day, depending on that day's level of shipping activity and the schedule of the carrier when picking up items from our warehouse. Orders placed and/or credit approved later than the applicable cut-off time will ship the next business day.
Orders placed and credit approved anytime Saturday or Sunday or holidays for items in stock will ship on the next business day. Please note that our warehouses do not ship on Saturday, Sunday or major holidays. Product availability, geographic location and other factors determine the warehouse location that your product ships from. This information does not constitute a guarantee.
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