30 Day Return Period
You may return most items, except for non-returnable items noted below, within 30 days of delivery. Returned items must be in new condition with original packaging and accessories. All returns require prior approval by submitting a Return Authorization (RA) request. Items returned in non-new condition will be returned at customer expense. We'll also pay the return shipping costs if the return is a result of our error.

What items are non-returnable?
The following items are not returnable unless defective:
 • Clearance items, special order items, DVD's, VHS videos.
 • Manufacturer refurbished, re-certified, re-manufactured, or newly overhauled products.
 • Opened software, opened unlock certificates, electronic charts, data cards.
 • Items with serial number missing or removed.
 • Items with UPC code missing or removed.
 • Items from Net 30, volume, or discounted orders.
 • Some GPS models are bundled with software as part of the package. We cannot accept for return any GPS models in which the bundled software has been opened, used, and/or unlocked.

What is the process to return an item?
We suggest you follow these 3 easy steps to return an item. (We have tried to make this process as simple and painless as possible!)
 • Step 1: Obtain an Return Authorization number using this Return Request form.
 • Step 2: Package the items you are returning in a strong, secure box.
 • Step 3: Send them to the address shown at the bottom of this page.

What is a Return Authorization number?
The Return Authorization number is a tracking number we generate that allows us to track your return once we receive it. Our shipping department receives numerous shipments each day and the RA number allows us to recognize your returned items and to handle your return promptly. We apologize, returns without an RA number will be refused.

How do I obtain an Return Authorization (RA) number and how long is it valid for?
You may request an Return Authorization (RA) number online using the Return Request form. We are unable to accept any returns without a valid Return Authorization (RMA) number. Return Authorization (RA) numbers are valid for 10 days from the date of issue - please ensure that your return arrives within this time period.

When do I get my refund?
We will process your return and any refund within 5 to 7 business days after we receive it. Note that your credit card company can take 5 to 10 business days to process our refund request. After your return is processed, we'll send you a confirming e-mail message. All refunds are subject to a minimum 10% restock fee. If your order shipped with free shipping, we will deduct an amount equal to the original shipping fees from your refund.

My item is defective within the first 30 days - will you replace it?
Yes. If your item proves to be defective within the return policy period of 30 days, we will happily replace it with another of the same item only. After the return policy period expires, the terms of the manufacturer's warranty will apply and you should contact them directly for repair. We recommend that you double check to ensure that the reported defect is real - we thoroughly test all defective returns and if the defect cannot be verified, the item will be returned to you at your expense. To return your defective item: 1) obtain an Return Authorization (RA) number via the Return Request form and 2) return the unit to us (see address info below). We will ship the replacement to you using GROUND service. You are responsible for return shipping costs to return defective items. If you opt to not have the defective item replaced and request a refund, a refund restock fee will be applied.

Can I exchange an item?
Yes. Simply order the new item you want online at your covenience, then complete a Return Request for the return of your original item. Make sure you include all items with your original unit when it is returned to us or else we cannot process your return. A small restock fee of 5% will be applied to your refund.

Can I return my item with the UPC code missing from the box (I sent it in for a rebate)?
Items that have had the UPC code removed from the outer box cannot be accepted for return. For defective items, please contact the manufacturer for warranty repair.

The product I recently purchased has a lower price now - can I get a refund or credit?
Item prices in effect at the time of purchase reflect daily market conditions, foreign exchange rates, and the dynamic nature of retailing on the web. The more aggressive the marketplace is, the more frequent price changes occur. As such, we are unable to provide a price protection guarantee or a credit for price changes that have occurred after your order has been processed for shipment.

How do I ship the returned items?
We suggest you pack the items securely using the box and packing material that came with your item. Otherwise, use a packaging method that will secure the item(s) and protect them from damage during shipping. Include a copy of your invoice or packing slip, and return to us using any shipping company of your choice. Please note that GPS City is not responsible for any loss or damage to the product during return shipping to GPS City.

What address do I ship the returned items to?
Returned items must be shipped to the address shown on the invoice you received with the order. For your convenience, this address is shown below:

  GPS City Returns Department
  RMA# (enter your RMA# here)
  6847 S. Eastern Ave, Suite 104
  Las Vegas, NV 89119
  USA