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GPS City Q&A » Automotive GPS » Safe text unavailable with the BB Torch 9800?

Automotive GPS (5 replies)

Item

Original Question

Safe text unavailable with the BB Torch 9800?

› Garmin Nuvi 3590LMT

Author

Reply

Clayton
Winnipeg

Original question asked on Apr 6, 2012, 5:14pm

My 3590 is synced with a BB Torch 9800. All features work except for Safe Text. When I press the phone button on the 3590, I see 5 options, but none for Safe Text. The Torch 9800 is listed on Garmin's site as compatible for Safe Text, yet no luck.

Jordan
GPS City

Reply #1 on Apr 9, 2012, 12:35pm

You need to make sure that the MAP (Message access Protocol) bluetooth service is enabled on the Blackberry when you pair with the nuvi. Also make sure the phone and the GPS are up to date. I do not have a MAP BT enabled phone so if the above does not help then you will want to contact Garmin via phone 1-800-800-1020.

Clayton
Winnipeg

Reply #2 on Jun 18, 2012, 12:16pm

After a Master Reset, which had no positive effect, the Garmin Tech group has suggested I send the unit in for repairs to their repair center in Quebec - Raytech.
Sound reasonable to you?

Jordan
GPS City

Reply #3 on Jun 18, 2012, 6:53pm

When and where did you purchase the GPS unit from? If purchased from us did you buy an extended warranty?

Clayton
Winnipeg

Reply #4 on Jun 19, 2012, 9:23am

Yes, I bought it from you & I also purchased the additional 2 yr extended warranty. SKU: EW2/NUVI3590LMT
Order Date:February 23, 2012 Order Number: 4275-2213-9361

Jordan
GPS City

Reply #5 on Jun 19, 2012, 10:40am

Ok, give us a call and we will assist you.

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