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GPS City Q&A » Automotive GPS » How to claim for the extended warranty on a defective GPS?

Automotive GPS (4 replies)

Item

Original Question

How to claim for the extended warranty on a defective GPS?

› Garmin Nuvi 1490 LMT

Author

Reply

Jules Dubois
Cap-Chat

Original question asked on Aug 16, 2012, 2:55pm

Hi, I bought a GPS Nuvi 1490LMT November 28, 2011. The order number is xxxxxx. This GPS failed in June 2012. My GPS was changed to a new 22 June 2012. The order number is xxxxx At this occasion, I bought an extension of two years guaranteed. Now, it is the keyboard that is lacking: many letters do not work in the ABCDE form in French. How should I proceed to apply the guaranteed.

Thank you!

Jordan
GPS City

Reply #1 on Aug 16, 2012, 3:06pm

Please contact us via our phone or email system for warranty swaps. Personal information should not be placed in a forum.

Your unit does not sound defective. It seems like your calibration is off on the screen. First try a update using Garmin webupdater then a screen calibration.

Screen Calibration
- Turn device off
- Put finger on upper left hand corner of screen & hold it
- Power device on and continue to hold your finger in the corner
- give the unit sometime to boot up and you should see a screen calibration window.
- Follow the instructions

If that does not help feel free to call us

Jules
Cap-chat

Reply #2 on Aug 17, 2012, 12:57pm

Thank you! All is correct now.........

Jennifer
Montreal, Que.

Reply #3 on Sep 5, 2012, 10:54am

Thanks explaining how to calibration the screen. My GPS I thought was dieing but I did the screen calibration and it's back to like new.

Jordan
GPS City

Reply #4 on Sep 5, 2012, 11:12am

Your Welcome!

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