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GPS City Q&A » Automotive GPS » frozen on the Garmin screen

Automotive GPS (10 replies)

Item

Original Question

frozen on the Garmin screen

› Garmin Nuvi 40LM

Author

Reply

Brady
Calgary, Alberta

Original question asked on Sep 2, 2012, 8:24pm

I have owned this GPS for just a few months. It is frozen on the Garmin screen. I have tried a soft reset as well as the hard reset a number of times - nothing. I have also tried to connect via my PC but it doesn't even recognize that the hardware is even connected. I have also tried webupdater. Any suggestion? Very much appreciate any comments. Thxs!

Jordan
GPS City

Reply #1 on Sep 4, 2012, 8:31am

If the unit freezes hold the power button in for about one minute. That should reboot it

Brady
Calgary, Alberta

Reply #2 on Sep 4, 2012, 9:15pm

Hi Jordan: I have tried the soft reset (holding down the power button for 1-2 mins) as well as the hard reset (touching the right lower corner while turning the GPS on) both a number of times. I also drained the battery as someone had indicated that it would also reset the unit. Nothing works.

Jordan
GPS City

Reply #3 on Sep 5, 2012, 7:48am

You may want to take the next step and have the unit repaired/replaced by the repair facility. If you purchased an extended warranty for the device then you just need to contact the company you purchased it from. Also try giving Garmin a phone call for they will be able to offer suggestions to get it going. We do not get all that info. 1-800-800-1020

Jordan
GPS City

Reply #4 on Sep 5, 2012, 7:49am

Here is the repair facility information. You can set up an exchange with them after talking to Garmin.

Raytech

Phone : 1-450-975-1015
Toll free : 1-888-887-6627

Brady
Calgary, Alberta

Reply #5 on Sep 5, 2012, 10:00pm

Thanks Jordan!

Nick
Livingston, NJ

Reply #6 on Oct 4, 2012, 2:51pm

Hi Brady, I'm having the same problem. Was your issue ever resolved?

Annie
Long Beach, CA

Reply #7 on Dec 5, 2012, 11:01pm

Hi all,
Yes, I am having the same problem as well. Have you guys found a solution? I did not purchase a warranty & am afraid it will cost too much to get it repaired.

Jordan
GPS City

Reply #8 on Dec 6, 2012, 7:42am

If your unit is under one year old then you still will have a warranty.

Jatin
Kuwait

Reply #9 on Feb 18, 2013, 9:37pm

Jordan
GPS City

Reply #10 on Feb 19, 2013, 8:42am

I suggest contact Garmin now. 1-800-800-1020 I think your unit is defective and needs to be repaired or replaced.

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