The GPS Super Store.™ Since 1994.

United States

1-866-GPS-CITY • Live Chat

Cart (0)

Videos

Reviews

Testimonials

What's New

Rebates

Gallery

Events

GPS City Questions & Answers

Q&A Home

Newest Most Viewed Most Replies Search:

Got questions? We've got answers. By the thousands!

If you have a question about a product, be it units, mounts, software, or accessories, we'll do our best to answer it correctly and in a timely manner. All questions are answered by one of our knowledgeable technical support staff. Everyone is welcome to participate! No login required.

How Do I Ask A Question?

Go to a product's webpage, then click the 'Q&A' tab and enter your question (no login required). Your question will then appear here in the Q&As where you can check back for the answer.

GPS City Q&A » Map Updates » Can this update be installed for the province of Quebec?

Map Updates (10 replies)

Item

Original Question

Can this update be installed for the province of Quebec?

› Garmin UPDATE CF Honda Gold Wing City Navigator 2011

Author

Reply

Richard
Quebec city

Original question asked on Apr 3, 2012, 4:12am

Be aware that this update cannot be install on Honda Goldwing located in Quebec city accordingly to Garmin technician.

Jordan
GPS City

Reply #1 on Apr 3, 2012, 7:54am

That does not sound right. Can you provide us with the phone number you called and the technicians name you talked to please

Richard
Québec city

Reply #2 on Apr 3, 2012, 8:23am

I call at 1-800-800-1020, that phone number was provide by you Jordan. When I called Garmin I explain my problem that I was enable to install the update, the person who I talk to transfer me at the dealer section and the person who I talk to ( sorry can not recall is name)ask me to give him the code on the CF card (010-10678-50) that what I did and he told me that the last two digit should be 24 vice 50 for the french version in my area and the version I had was for the US.

Jordan
GPS City

Reply #3 on Apr 3, 2012, 8:29am

We have not had any other customers in Canada with that problem updating their Goldwings in Canada. I have sold many locally here in Calgary. I finally got through to a tech that was able to verify the update will work in Quebec but it will not provide french as a language option. Is that the problem you were having?

Richard
Quebec

Reply #4 on Apr 3, 2012, 9:51am

no it is not the proble I had. The problem is the update I received o not install on my GPS, I follow step by step what they said but nothing works. I change my GPS language in English and try to install the update, nothing happen. As refer by Jordan, I call Garmin at the number provide by Jordan and accordingly to the guy I talk to at Garmin he told me that the version I had will not be install on my version I had because the last two digit shoud be 24 versus 50 as emntonned later on a previous discission. Now I will like to know what is the next step do I returned the product to GPS city in order to be reimburs or I lose my money on that. I already have RMA number do I proceed or not thanks to confirm and I really apologize for the trouble it cause.

Jordan
GPS City

Reply #5 on Apr 3, 2012, 5:12pm

If you give us a call we can pay for the shipping back to us. We apologize about the problem you had we were not aware that the update would not contain french and may cause install problems. The Garmin rep I spoke with did say it should install in English mode but I guess that may not be the case with your bike GPS. When I get the card I will check to see if there is anything I can do to verify it is not defective and a English one would work. I will see if it is possible for us to get the French version that you require. It may take a short while. Feel free to follow up with us.

You can call us for a return waybill at 1-866-477-2489. Please feel free to email us also for a waybill if you prefer to communicate that way.

Richard
Quebec city

Reply #6 on Apr 4, 2012, 6:06pm

Hi Jordan
I send today the card via Purolator, your shop should receive on April 5, 2012, I just saw your message so that why I did not call your shop to obtain a return way bill. However if you are able to obtain the French version it will be very appreciate. As the Garmin guy I talk to on April 2nd, 2012, he told me that I should have the CF card 010-10678-24 instead of 010-10678-50, in order to have the French version. If they told me that it should have it in hand. Also if Garmin give the possibility to switch language on GPS I presume that the card they made there should be bilingual??. I change the language on my GPS and try to install it in English but did not work either. So we keep in touch and hope you will be able to have the French version. Thanks for your excellent service Jordan. If you obtain the French version I know some friends will be interested to buy an update. Regards

Jordan
GPS City

Reply #7 on Apr 10, 2012, 9:07am

Garmin has notified us that the update for the French version is a few years behind the English version. Would you still be interested in getting one?

Richard
Quebec city

Reply #8 on Apr 11, 2012, 8:12am

do you have any idea how many year behind? do you have any idea which years update they have? and how much it will cost?

Jordan
GPS City

Reply #9 on Apr 11, 2012, 8:30am

The map would be 2010 and the cost will be the same or close to the English ard

Follow:

Learn:

Videos, Q&A, Reviews

Gallery

Buzz: