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GPS City Q&A » Mounts » Has the cradle been upgraded to address the moisture related failers?

Mounts (7 replies)

Item

Original Question

Has the cradle been upgraded to address the moisture related failers?

› Garmin Zumo 550 Motorcycle Locking Cradle

Author

Reply

tramp
On the road

Original question asked on Apr 16, 2010, 1:08pm

Has the cradle been upgraded to address the moisture related failers?

Jordan GPS City
Calgary, AB

Reply #1 on Apr 16, 2010, 1:18pm

We have not had any customers mention issues with the cradle and moisture. If you have any feedback please let Garmin know also. Garmin has made no changes to the cradles.

Cheers
Jordan

Ken
Alma Ont Can

Reply #2 on Jun 21, 2011, 8:25pm

Mine just crapped out aqain due to water intrusion .... the Zumo unit is water proof but the cradle sure as heck is not. I would expect something better from Garmin than having to fork out $$ for a new cradle every 2 yrs or so

GPS City
Calgary, AB

Reply #3 on Jun 22, 2011, 7:27am

Hello Ken,

Please give your feedback to Garmin for future improvements. 1-800-800-1020

Cheers

Andrew
Montreal

Reply #4 on Jul 16, 2012, 7:38pm

They all crap out due to moisture. Just like GPS City Garmin says that they have never heard of this problem. 30 seconds on the internet and you can find hundreds of complaints about failures due to lack of waterproofing. Lousy customer support from both of them- don't stand behind the product.

Jordan
GPS City

Reply #5 on Jul 17, 2012, 7:49am

The cradle failing because of moisture was not a common issue brought to our attention by customers. We can replace any cradle that gets damaged within a reasonable amount of time and is a manufacturer defect. If your cradle fails within warranty please feel free to contact us by phone for assistance.

Paul
Olympia, WA

Reply #6 on Sep 8, 2012, 8:06am

Agreed. Terrible customer support from GPS City. Just point the finger at someone else. Wven when "plausible deniability" has been debunked! Better yet...try *calling* GPS City, and asking to speak to a supervisor. It won't happen...EVER!!

Jordan
GPS City

Reply #7 on Sep 10, 2012, 9:05am

If the product is under our warranty (regular or extended) it will be replaced by us. Garmin will also support you. However if the product fails outside of warranty and there is no extended warranty purchased you will need to purchase a replacement cradle. At any time feel free to contact us via phone.

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