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GPS City Q&A » Outdoor GPS » Problem with the Montana 650 touch sreen?

Outdoor GPS (3 replies)

Item

Original Question

Problem with the Montana 650 touch sreen?

› Garmin Montana 650

Author

Reply

Yanick
Mont-Laurier, qc,ca

Original question asked on Oct 30, 2012, 11:04am

Hi, my touch sreen just stop workink. I can not do anythings as if my sreen is permanently locked.
Is it a common problem?
Want can i do?
Is it cover by the warranty?

Any comments are welcome.

Thanks in advance!

Yanick

Jordan
GPS City

Reply #1 on Oct 30, 2012, 5:38pm

Try plugging the unit into your computer and performing a update using Garmin WebUpdater. It is a free download from Garmins site. Also check screen for any damage.

If the update does not work your unit may be defective. It is always best to verify the issue by calling Garmin at 1-800-800-1020. They will know if it is a common issue or not.

If the screen does not work it is most likely under warranty. Garmin offers a one year warranty. We offer extended warranties at the time of purchase. If you have an extended warranty with us please call us. We also warranty the units for Garmin during the first 30 days.

Jean-Marc
Rimouski, Qc

Reply #2 on Nov 22, 2012, 4:34am

Just have the same problem. Just a little piece of rock that was locked between the case and the screen. Remove it and all was working OK.

Jordan
GPS City

Reply #3 on Nov 22, 2012, 9:52am

Thank you for sharing Jean-Marc.

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